We are dedicated to ensuring your journey to a pain-free spine is smooth, supported, and completely worry-free. Whether you have questions regarding your order, need assistance setting up your device, or want personalized tips on maximizing your daily decompression sessions, our dedicated spine-care team is ready to help.
Track Your Shipment
Once your order leaves our fulfillment center, live tracking scans are transmitted directly through international courier networks.
To track your package in real time:
- Locate the tracking number sent in your shipping confirmation email.
- Enter your number into one of our global tracking partner portals:
Shipping Note: Please allow 2 to 4 business days after receiving your shipping confirmation email for carrier networks to scan, register, and update your status online. If your status hasn’t updated immediately, your parcel is already securely in transit!
Need Immediate Answers?
Before sending an inquiry, your question may already be answered! Explore our comprehensive Frequently Asked Questions (FAQ) for fast guides on:
- Recommended session times and frequency
- Using TheraSpine™ for sciatica and lumbar tension
- Care, cleaning, and power adapter compatibility
- Our hassle-free 60-Day In-Home Trial Guarantee
Send Us a Message
Have a specific inquiry or need dedicated order assistance? We are here for you 7 days a week.
- Official Email: [email protected]
- Response Time: We respond to all inquiries within 24 business hours (excluding major holidays).
- Order Inquiries: To help us resolve your request as quickly as possible, please include your Full Name and Order Number (e.g., #1234) in the subject line or message body.