At TheraSpine™, we are committed to delivering your restorative spinal care products quickly, securely, and transparently. Below, you will find everything you need to know about our processing timeframes, complimentary shipping services, real-time package tracking, and customs procedures.
Free Worldwide Standard Shipping
We believe access to quality spinal wellness should be straightforward and accessible. That is why we proudly provide FREE Standard Shipping on all orders, with no minimum purchase required.
- Order Processing Time: Orders are verified, quality-checked, and packed within 1 to 2 business days (Monday through Friday, excluding public holidays).
- Estimated Delivery Time: Once dispatched from our fulfillment facility, standard delivery typically takes 7 to 14 business days, depending on your destination country and local postal clearance speeds.
Order Tracking & Status Updates
Every single order includes end-to-end tracking so you can follow your parcel from our warehouse directly to your doorstep.
- Tracking Notification: As soon as your shipment is dispatched, you will automatically receive a Shipping Confirmation Email containing your unique tracking number and an active tracking link.
- Tracking Scan Updates: Please allow 24 to 48 hours after receiving your dispatch email for courier systems to scan and update the initial tracking status online.
- Track Your Package: You can monitor your shipment anytime using our recommended global tracking portals:
Customs, Import Duties & Local Taxes
For international shipments crossing customs borders, packages may occasionally be subject to local import taxes, customs duties, or clearance fees levied by the destination country’s government.
- Any applicable customs fees, import duties, or local VAT are the sole responsibility of the recipient.
- Custom policies vary significantly by region. For precise details on import thresholds and regulations, please consult your local customs or postal authority prior to ordering.
Shipping Address Accuracy
To ensure seamless delivery, please double-check your shipping details (including apartment/suite numbers, postal codes, and contact phone numbers) at checkout.
- We cannot be held responsible for non-delivery, failed attempts, or parcels returned due to incomplete, misspelled, or outdated addresses provided by the customer.
- If you notice an error in your submitted shipping address, please contact us immediately at [email protected] within 60 minutes of placing your order so our team can update it before fulfillment begins.
Damaged, Delayed, or Lost Shipments
Every TheraSpine™ device undergoes rigorous multi-point quality inspection before being carefully packed. Once a package is handed over to the postal carrier, delivery handling falls under the carrier’s jurisdiction.
- Transit Delays: Occasional delays may arise due to severe weather, peak holiday parcel volume, or customs clearance backlogs. If your tracking has not updated for more than 7 consecutive business days, contact us for an internal courier trace.
- Damaged on Arrival: If your package arrives with visible physical damage to the product, take clear photos/videos of the box and device within 7 days of delivery and email our team right away at [email protected] so we can open an investigation with the carrier and arrange a swift resolution.
- Stolen or Missing Packages: If your tracking status shows “Delivered” but you cannot locate the package, check with household members, building reception, and immediate neighbors first. If it is still missing, file an incident report with your local carrier office and notify our support desk so we can provide shipping documentation for your claim.
Need Further Assistance?
Our customer care team is here to ensure your delivery experience is smooth and hassle-free. If you have any questions regarding an existing shipment, reach out to us at [email protected] with your Order Number and our support team will get back to you within 24 business hours.